Refund policy
Return & Exchange Policy
At Ventalz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy to ensure a smooth and transparent shopping experience.
30-Day Return Policy
You have 30 days from the date of delivery to request a return or exchange.
To be eligible for a return, the item must:
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Be unused, unworn, and in its original condition.
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Include all original tags and packaging.
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Be accompanied by proof of purchase (order confirmation or receipt).
How to Request a Return
To initiate a return or exchange, please contact our support team at:
Please include:
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Your order number
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The item(s) you wish to return or exchange
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The reason for the request
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Photos (if the item arrived damaged, defective, or incorrect)
Once your request is reviewed and approved, we will provide detailed return instructions.
Important: Returns sent without prior authorization will not be accepted.
Return Address:
700 Arndt Ave, B14, Riverside, New Jersey 08075
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at hello@ventalz.com within 7 days of delivery. Our team will review the issue and work quickly to provide an appropriate resolution.
Exchanges
If you need a different size or wish to exchange an item, please contact us within the 30-day return period.
Exchanges are subject to product availability. If the requested item is unavailable, a refund may be offered in accordance with this policy.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Items showing signs of wear, use, washing, or damage caused after delivery
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Products specifically marked as non-returnable at the time of purchase
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged;
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The item is defective; or
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The wrong item was received.
Original shipping charges are non-refundable unless otherwise required by applicable law.
For your protection, we recommend using a trackable shipping service when returning items. Ventalz is not responsible for packages lost during return transit.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank, credit card provider, or payment processor.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
European Union Customers
For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of receiving the goods, without providing a reason, in accordance with applicable consumer protection laws.
Returned items must remain unused, unworn, and in their original packaging, with proof of purchase included.
Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Ventalz Customer Support
Email: hello@ventalz.com
We are committed to providing fair policies, transparent service, and responsive customer support to ensure a positive shopping experience.